Shipping & In-Store Pick-Up Policy
Welcome to Heart Mercantile! We’re so happy you’ve found our online store and hope you’re enjoying your time here. Here, we’ve outlined our new shipping and in-store pick-up policies so you know what to expect once you’ve ordered your goods.
Most of the items on our website are made-to-order and are fulfilled using our trusted drop shipping service. This means your items are custom printed for you once you place your order, ensuring quality and uniqueness. Our typical processing time for orders is 2 - 5 business days from the date of purchase. Please note that this timeframe may vary depending on the specific product and order volume.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
While we appreciate the convenience of in-store pick-up, we regret to inform you that we do not offer this option for items purchased through our website. This decision is due to our commitment of providing you with custom-made, print-to-order items through our drop shipping service. This ensures that you receive the highest quality products tailored to your preferences, but it also means that items are not available for immediate in-store pick-up.
Returns & Refunds
If you are not completely satisfied with your purchase, please refer to our Returns & Refunds Policy for detailed information on how to initiate a return or exchange.
Thank you for choosing to shop our small business! If you have any further questions or require assistance, please don’t hesitate to reach out by email at email@example.com or by phone at (937) 250-6020.