Shipping & In-Store Pick-Up Policy

Welcome to Heart Mercantile! We’re so happy you’ve found our online store and hope you’re enjoying your time here. Here, we’ve outlined our new shipping and in-store pick-up policies so you know what to expect once you’ve ordered your goods.

Shipping

All of the items on our website are made-to-order and are shipped directly to you from our trusted printers and suppliers. Because your items are custom printed, it may take up to 5 business days to fulfill. This estimated time may vary depending on the specific product and order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

In-Store Pick-Up

While we appreciate the convenience of in-store pick-up, we regret to inform you that we do not offer this option for items purchased through our website. This is because our online items are printed upon order and then shipped directly from our supplier, a separate location from our physical store.

Some select styles and goods will be available in store. Any product labeled with an 'Available In Store' tag can be found at our shop in the Oregon District.

Follow us on instagram (@heart_mercantile) and watch our stories to see what we currently have!

Returns & Refunds

If you are not completely satisfied with your purchase, please refer to our Returns & Refunds Policy for detailed information on how to initiate a return or exchange.

Thank you for choosing to shop our small business! If you have any further questions or require assistance, please don’t hesitate to reach out by email at heartdayton@gmail.com or by phone at (937) 250-6020.